Legal Information

Government Licensed Dental Clinic

Oaks Dental Clinic is an incorporated legal entity under the South Korea based in Seoul. This clinic is wholly owned by Dr. Chulmin Bae as prescribed by Korean law. All stocks are held privately under Korean law. The corporation is fully insured and is authorized to take part in business activities covering all aspects of medical and cosmetic dentistry.

Payment Policy

Payment for all procedures must be done before treatment starts.  Oaks Dental Clinic accepts: cash, bank transfer and credit card payments. If you are visiting us from outside Korea, please ensure your credit card company knows you will use it in Korea and have the appropriate limit set to cover your procedure fees. To ensure a treatment date, you will need to pay a deposit. Otherwise, your surgery date will not be guaranteed. Consultations are provided free of charge.

Refund Policy

We value your trust in us and have placed our refund policy here for your benefit.

Refund Policy For Clinics Under Korean Law

Under Korean law, Legislation 2014-4 of the Korea Consumer Agency states clinics are to determine their own refund policy. The following is our refund policy:

Surgery Refund Policy

-No refund will be made once the surgery has begun.
-There are no partial or full refunds in any way, shape or form for dissatisfaction with your surgery. This is the standard policy across Korea. It is standard practice in Korea that you sign a waiver before your surgery which includes this information. Our doctor will spend time during your consultation to see what kind of results you have in mind while explaining the process, so please explain everything then.
-There is no reimbursement of any personal expenses for any reason.

Deposit Refund Policy

Please keep in mind that your surgery time slot is set aside specifically for you including all the aftercare timeslots needed. Cancellations cost financial implications for other patients and the clinic.
Your deposit is partially refundable in the following circumstances:

Partial Deposit Refund Policy:

Category 1: 14+ business days notice before treatment – 90% refund
Category 2: 10-13 business days notice before treatment- 50% refund
Category 3: 7-9 business days notice before treatment – 20% refund
Category 4: Less than 7 business days notice before treatment – 0% refund

* Our Working hours are 9:30am to 7pm Monday to Friday and 9:30am to 4pm on Saturdays Korean standard time. A business day is counted within these working hours.
**Example of a cancellation request:
If you e-mail a cancellation request on a business day at 8pm Korean standard time on the 14th business day before surgery, it is after working hours and it will be classified as received on the next business day. This means that it is classified as Category 2 (10-13 business days notice) and you are entitled to 50% of the deposit to be returned.
*All cancellations must be done in writing and sent to our e-mail address: [email protected] A phone call or text message is not sufficient. The time stamp on the e-mail will be used to determine any timing issues.
*Please note that deposits will be returned minus any sending fees we have to incur from the sending method. These are things like bank fees, Pay Pal fees etc.
*Please note that all the cancellation requests made during Korean Holidays are not considered business days.
South Korea/Public holidays (2020)

 

South Korea/Public holidays (2020)

DAY

DATE

HOLIDAY

Wednesday

Jan 01, 2020

New Year's Day

Friday

Jan 24, 2020

Korean New Year Holiday

Monday

Jan 27, 2020

Korean New Year Holiday

Wednesday

Apr 15, 2020

2020 South Korean Legislative Election Day

Thursday

Apr 30, 2020

Buddha's Birthday

Tuesday

May 05, 2020

Children's Day

Friday

Jul 17, 2020

Constitution Day

Wednesday

Sep 30, 2020

Chuseok Holiday

Thursday

Oct 01, 2020

Chuseok (Harvest Festival)

Friday

Oct 02, 2020

Chuseok Holiday

Friday

Oct 09, 2020

Hangul Day

Friday

Dec 25, 2020

Christmas Day